BDC Manager - CRM / Social Media Manager

Join a dynamic and innovative team at Action Mitsubishi!

Are you passionate about digital marketing and customer relations, with a good command of CRM tools and a strong sense of organization and results?

Action Mitsubishi is looking for a BDC and CRM Manager, who will also act as Social Network Manager, to steer both the management of customer communications and the dealership's online image.

A key role at the crossroads of customer service, marketing and sales performance!

YOUR MAIN RESPONSIBILITIES:

BDC / CRM:

- Manage the BDC and supervise customer follow-ups: web, telephone, e-mail, walk-in;
- Implement effective follow-up and lead management processes;
- Oversee external BDC results and opportunities;
- Optimize the use of CRM to ensure rigorous and consistent follow-up;
- Collaborate with sales and service departments to improve conversion rates;
- Analyze customer data to guide sales actions.

Social networking:

- Manage and animate social networks (Facebook, Instagram, TikTok, etc.);
- Create engaging and relevant content to highlight vehicles, promotions and company culture;
- Plan, publish and analyze content campaigns;
- Monitor messages, customer reviews and online interactions;
- Propose creative initiatives to increase brand awareness and attract new customers.

PROFILE:

- Significant experience in a similar position in a car dealership or digital marketing environment;
- Proficiency in CRM platforms and lead tracking tools;
- Good knowledge of social networks, digital trends and content creation tools;
- Excellent communication, time management and problem-solving skills;
- Customer and results orientation, with an analytical and creative mind;
- Ability to work collaboratively with multiple departments;
- Bilingualism (French/English) - an asset.

WHAT WE OFFER:

- Versatile, strategic position in a growing dealership;
- Competitive salary + bonus based on results;
- Monday to Friday schedule, closed on weekends;
- Stimulating, innovative and collaborative work environment;
- Ongoing training and recognition of your expertise;
- Benefits according to experience and involvement.

Apply now to Action Mitsubishi via Auto-jobs.ca.