Associate, Customer Service

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need 

We are looking for an Associate, Customer Service (New Vehicle Acquisition) to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. 

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! 

Are you: 
 

• Persuasive and able to influence without authority?
• Detailed- oriented

As the Associate, Customer Service you will support the New Vehicle Acquisition Consultants (NVACs) regarding new vehicle acquisition processes, including but not limited to fleet spec setup, price & specs, driver selectors and client projects.

A Day in the Life 
 

• Create new based vehicle profiles for our North American clients - over 7,000 per year
• Create year-over-year Fleet Spec Excel comparisons
• Support NVAC with research and client project requests
• Upload replacement plans, work with FPS/NVAC to resolve errors, and send out driver selectors
• Create Price & Configurations for Commercial for prospect & RFP request
• Other duties as assigned by NVAC Manager as needed, which may require surging to other areas when needed
• Ability to work under minimal supervision

Requirements 
 

• College degree in business or related field (or equivalent business experience); 1-2 years of business experience preferred
• Proficient use of MS Office tools (Outlook, Excel, Word)
• Highest level of business ethics and personal integrity
• Excellent communications skills (oral/written)
• Knowledge of the Fleet/Automotive Industry preferred

The hiring base salary range for this position is $51,800 to $71,200 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What's in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.