Manager / Service Advisor

We are currently looking to fill a position of Manager / Service Advisor / Parts Clerk.

The tasks to be performed by the employee will be shared and/or divided with other colleagues. They are as follows:

- Schedule customer appointments;
- Serve our customers and write up work orders to pass on accurate information to technicians;
- Prepare estimates;
- Advise customers on required repairs and available options;
- Order, stock and invoice parts;
- Explain invoices to customers and collect payments;
- Distribute work to Technicians;
- Process warranty claims with third-party warranty company;
- Manage parts returns;
- Complete inspection reports for fleet customers;
- Request purchase orders from customers.

The candidate must have the following skills:

- Punctual;
- Bilingual;
- Ability to multi-task;
- Good working knowledge of car, light truck and trailer repairs
- Good knowledge of tire sales;
- Exceptional customer service skills;
- Computer skills;
- Able to write repair orders and reports with good grammar;
- Able to work with minimal supervision.

Knowledge and/or experience with the following software will be considered a major asset:

- AB Magique;
- Nexpart;
- Prolink;
- Mitchell ProDemand;
- Alldata;
- Worldpac Speedial.

What we offer a candidate who is up to the challenge:

- An above-average fixed salary (our staff are not paid on commission, because customer service is our priority);
- 4 weeks' paid vacation (1 week at Christmas, 2 weeks in summer and 1 week during slower periods);
- A 5% employer contribution to your RRSP plan;
- Group insurance;
- Uniforms and safety shoes;
- Employee discounts;
- 5 paid sick days;
- Training and updates;
- Full-time, permanent employment;
- Compensation of $70,000 to $75,000 per year.

Benefits:

- Disability insurance;
- Complementary health insurance;
- Life insurance;
- Paid vacation;
- RRSP matching;
- Onsite parking;
- Casual dresscode;
- Day shift;
- Bonus.

Send your resume via Auto-jobs.ca.