Manager - Internet applications, customer contact, web (BDC)

Director - Internet applications, web customer contact (BDC).

Do you want to lead a high-performance team, let your expertise shine through and have a real impact on the results of several dealerships? Do you dream of a challenging, well-paid role where your leadership is recognized and valued? Then read on. This could be exactly the challenge you've been waiting for.

We're looking for a manager to oversee and grow our team of web-based customer contact agents. The candidate will work with our group of dealerships: Mitsubishi Blainville, Mitsubishi Brossard, Mitsubishi Saint-Jérôme, Mitsubishi Terrebonne and Récré-Auto Entrepôt Laval. The jobholder will also assist the agents by acting as a support agent.

Your role:

You will be responsible for the overall operations of the Internet Applications department, web customer contact (BDC). Your objective: to ensure the team's performance, the achievement of key indicators and the quality of service offered to potential customers who contact us via our digital platforms.

Your main responsibilities:

As manager, you will:

- Supervise, train and mobilize agents at each dealership;
- Implement efficient and consistent processes across sites;
- Analyze performance and generate reports for management;
- Collaborate with sales managers to maximize results;
- Ensure quality follow-up and compliance with communication standards;
- Participate in the recruitment, integration and evaluation of personnel;
- Travel regularly between dealerships to support teams in the field.

As an Internet Application Support Agent and Web Customer Contact (BDC), you will:

- Respond quickly to requests received by e-mail or web forms;
- Ensure rigorous follow-up with those who have expressed interest;
- Schedule in-dealership appointments with sales representatives;
- Update files and information in internal management tools.

Your profile:

- You have experience in team management (ideally in the automotive sector);
- You are recognized for your organizational skills, positive leadership and analytical skills;
- You are comfortable with technological tools and KPIs;
- You understand the importance of fast, professional and personalized customer service;
- You have a valid driver's license and are mobile enough to move from site to site.

The working language is French, in accordance with the Charter of the French Language. That said, an intermediate knowledge of English is recommended, since many customers are English-speaking and you'll be supporting the agents who interact with them on a daily basis.

What we offer:

- Competitive salary - potential to exceed $100,000 per year;
- Bonuses linked to your team's performance;
- A full-time, stable position with a daytime schedule;
- Benefits after three months;
- The chance to build a strong team and have a tangible impact on our results;
- A management team that is open, accessible and focused on collective success.

Are you ready for this challenge? Go for it. Send us your CV via Auto-jobs.ca. We look forward to meeting you and building the future with you.