Operations Manager - Hybrid role, 2 d. per week from St-Hubert

The organization
Founded in 1992, Track Garantie inc. specializes in mechanical protection for vehicles, and stands out for its personalized, human approach. Track Garantie is a trusted partner for Quebec car dealers.

Our team is made up of passionate people who live our values every day: respect, caring, integrity, innovation and excellence.

Together, we aim higher to go further.

About the role

Track Garantie is currently experiencing rapid growth, and plans to penetrate the Ontario market in the near future. With this naturally comes a growing need to hire new, fully bilingual employees.

Are you an Operations Manager with a passion for the automotive industry?

Join a fast-growing company where caring, respect, integrity, innovation and excellence are at the heart of our values.

We are looking for a passionate Operations Manager to join our team.

The. Director of Operations will be the conductor of internal operations. His/her role will be to transform our current practices into processes that are reliable, clear and conducive to growth. He/she will be at the heart of the customer experience and partner loyalty, ensuring fluidity and quality of execution.

Main responsibilities

    • Supervise and mobilize a team (customer service agents and claims experts).
    • Establish robust internal processes to improve efficiency, reliability and traceability.
    • Monitor existing KPIs and develop them strategically in line with market needs and corporate priorities
    • Participate in the market intelligence strategy and contribute to the design of new products with the Business Development Manager.
    • Support management in planning and managing strategic projects.
    • Be responsible for the operations budget and ensure its optimization
    • Optimize the use of existing management tools (ERP, CRM, etc.), ensure their ongoing development and propose, where necessary, concrete modernization solutions well integrated with our business reality.
    • Ensure that operations actively support retailer and partner retention.
    • Ensure compliance with regulatory standards and anticipate compliance issues.

Qualities needed to thrive in this role
    • Dynamism.
    • Positive attitude.
    • Mobilizing leadership.
    • Sense of strategic analysis.
    • Pragmatism.
    • Excellent communication skills.
    • Autonomy, rigor and initiative.
    • Challenge-driven and results-oriented.
    • Flexibility and ability to work in a constantly changing environment.

What we are looking for
    • Bachelor's degree in operations management or related field.
    • Solid experience in team management and operations management, particularly in SMEs.
    • Experience in or knowledge of the automotive sector, ideally in the field of warranty or insurance.
    • Excellent command of office automation tools (advanced Excel).
    • Experience in implementing or improving internal management systems.
    • Bilingualism, both spoken and written (communication in French is very important as our team is mostly French-speaking, but communication in English is essential as we now serve a growing English-speaking clientele).

What we offer
    • Be part of a growing organization that is also a leader in its market segment.
    • Have a tangible impact on the company's growth and success.
    • Work in a dynamic, innovative environment offering excellent opportunities for ongoing training, professional development and career advancement.
    • Work in an environment that encourages your autonomy.
    • Work in an organization where work-life balance is a priority.
    • Free 24/7 access to an online doctor.
    • Evolve within a diversified company where the challenges are varied: it's impossible to get bored!

Would you like to take up this challenge and contribute to our growth plans? Apply now and join a team that values your expertise and ideas!


We thank all applicants for their interest. Only those candidates selected for an interview will be contacted.

** The masculine form is used to lighten the text, without prejudice to the feminine form.

    • Bachelor's degree in operations management or related field.