Product and Delivery Expert - Mercedes-Benz Downtown

How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards. 

Our Mercedes-Benz Thornhill Dealership is looking for a Product and Delivery Expert to join our amazing team!

Job Purpose

Product and Delivery Experts at Auto World Imports Network play a very important role in driving sales and customer satisfaction. Product and Delivery Experts are responsible for promoting our vehicles, fleet programs, incentives, etc., while ensuring you maintain an exceptional customer experience with each guest. You also play a key role in educating clients on business office products. 

Core Accountabilities
 

• Ensure that customers are provided an unmatched ownership experience at all times
• Support customers in determining their needs and provide expertise on vehicle options
• Perform high quality, professional, and knowledgeable presentation and demonstration of new and Certified Pre Owned vehicles including test drives
• Provide customers with a high level overview of F&I products, incentives, fleet programs etc.
• Commit to maintaining your product expertise and gain in depth knowledge of vehicles and technology
• Prepare test drive vehicles so that the latest technology is enabled and ready for display (Bluetooth, navigation, MMC, etc.)
• Assist with incoming email web leads and sales calls; answer inquiries in a professional manner and set appointments for vehicle demonstrations
• Connect with orphan customers and invite them to experience the latest Mercedes Benz vehicles and technology
• Work closely with Sales Manager(s) to follow up with prospective customers in a timely manner
• Complete introduction of customer and Sales Manager so that negotiation and finalization of deal can occur
• Coordinate with the Sales Manager and Financial Services Manager to ensure vehicles to be delivered have any add ons installed or included with the vehicle (window tint, 3M film, paint protection, etc)
• Ensure that vehicles scheduled for delivery are properly prepped (detailed), licensed, fueled, tire pressures set accurately, floor liners and wheel locks included (new vehicles), no check engine or other warning lights, etc.
• Offer customers a delivery experience at the customer's preferred location (dealership, home or office) within two weeks of delivery
• Attend sales meetings and training sessions as required
• Perform other duties as required

Requirements
 

• Previous sales experience is an asset
• High school diploma or equivalent
• Ability to read and comprehend instructions and information
• Valid Ontario G Driver's Licence
• Clear Driver's Abstract
• Valid OMVIC registration is an asset
• Strong business acumen
• Professional appearance
• Excellent communication skills: verbal and written
• Excellent customer service skills

Personal Attributes
 

• Passion, motivation, focus and leadership skills
• Results focused approach
• Team player
• Strong communication skills both written and verbal
• Ability to influence, negotiate and mediate effectively
• Strong attention to detail
• Ability to maintain confidentiality and professionalism
• Excellent interpersonal and team building skills
• Strong time management and organizational skills
• Honest, courteous and able to demonstrate strong work ethics
• Driven and ability to work with minimum supervision

Benefits

We offer competitive salaries and generous benefits!
 

• Excellent Group Benefits package
• Group RRSP Contribution program
• Work/life balance
• Training and support programs
• Boot and tool allowance
• Tuition reimbursement program
• Corporate support
• Mentorship and development
• Unlimited careers opportunities within our automotive group

APPLY FOR A REWARDING CAREER TODAY!

We thank all applicants for their response; however only those considered for an interview will be contacted. 

AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).

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