Consultant, CDM

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need 

We are looking for a Consultant, CDM to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. 

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! 

Are You: 
 

• Detail oriented and able to adhere to SLAs?
• A good communicator and relationship builder?

As the Consultant, CDM, you will be the primary owner for transactions related to handling the title and registration completion for units based on states. The role is dedicated to assisting all drivers with maintaining legality of plates on an ongoing basis while vehicle is being title & registered.

A Day in the Life 
 

• Account Management:
  • Facilitate Title and registration transaction for processing (i.e. buy lease backs, ownership transfer, title corrections)
  • Follow processing procedures appropriate for the type of transaction
  • Maintain accurate records of electronic titles throughout ELT vendors
  • Monitor title quest queue and leverage capacity to assist in achieving team goal
  • Manage incoming project requests timely and accurately, process daily Service Cloud cases to ensure they meet the SLAs, and resolve issues that arise through Salesforce
  • Identify requests requiring special knowledge or escalation
• Cross-Functional Collaboration:
  • Assist internal departments in troubleshooting and investigating location of titles
  • Establish and manage relationships with independent agencies (tag agents, dealers) to facilitate title and registration transaction processes
  • Assist team members as needed to ensure department goals and objectives are achieved
  • Understand and contribute to client initiatives, challenges, and objectives
• Industry Leading Customer Experience:
  • Communicate with clients, vendors, department of motor vehicles, to assist in researching the location of titles via phone and email
  • Partner with other Operations and Client Business units to ensure proper guidance, education, and updates are provided during the title and registration process
• Other Dutes as Assigned:
  • Assist in assigned title management projects
  • Assist the title vault as needed with daily pulls and other related functions

Requirements 
 

• High school diploma/equivalent required; bachelor's degree preferred
• 2 years' professional experience in office environment
• 1 -3 years' experience in a customer service professional role
• Automotive industry experience highly desired
• MS Office skills - Excel (ability to add data to cells, use SUM function, sort data) and Word (ability to create documents)
• Ability to manage time and prioritize multiple tasks to effectively and efficiently serve clients while focusing on details
• Excellent communication skills
• Comfortable working in a fast-paced organization, able to shift to different priorities as the business needs arise

The hiring base salary range for this position is $51,800 to $71,200 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What's in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.