Toyota Service Manager

Now Hiring: Service Manager - Smithers Toyota

Are you someone who sees opportunity in every report, values structure, and gets satisfaction from building smart systems that drive results?

At Smithers Toyota, we're in search of a Service Manager who understands that running a top-tier service department is about more than just keeping the shop busy - it's about refining processes, improving team flow, and finding efficiencies that benefit both the business and the customer.
What We're Looking For:
 

• A leader with hands-on PBS DMS experience - you know your way around reports, forms, and KPIs.
• Someone who can analyze service data to improve technician utilization, CSI, and overall customer convenience and operational flow.
• Excited by the challenge of digging into reports and finding opportunities to make things better - smoother processes, smarter scheduling, and more efficient systems.
• A process-driven mindset that sees structure as a strength, not a burden.
• Proven ability to lead teams and create a culture of accountability, ownership, and improvement.

The Role:

As Service Manager, you'll oversee day-to-day shop operations, work closely with advisors, technicians, and fixed ops leadership, and be responsible for hitting key metrics around productivity, booked hours, and guest satisfaction. Your mission: turn good into great - and have a clear plan to get there.

You'll also:
 

• Use PBS reporting tools to track, measure, and improve team performance.
• Train and support advisors on our "Road to a Sale" service process.
• Collaborate with Parts and Detail leaders to ensure shop flow and fill rates align with goals.
• Be the central figure in driving Kaizen-based improvements across the department.

What We Offer:
 

• A highly engaged ownership group with 40+ years of success and mentorship
• Access to best practices from a network of high-performing stores
• Competitive base salary + performance incentives
• Full benefits, paid vacation, and the opportunity to grow with us long-term

If you're ready to build, lead, and win - not just manage - we want to talk.

Apply now and let's grow something great together at Smithers Toyota.