Mechanical Services Advisor

General Employment Details
Permanent Full-Time (40 Hours/ week)
Hours: 7:30am-4:00pm

Hourly Rate: $23.00-$25.00

Reports to: Mechanical Manager

ADESA/OPENLANE Canada is the country's largest wholesale vehicle auction and remarketing services company. ADESA/OPENLANE provides state-of-the art facilities and technologies to help dealers and consignors buy and sell used cars, trucks, RVs, boats, motorcycles and heavy equipment.

ADESA/OPENLANE Vancouver is one of ADESA/OPENLANE Canada's 14 wholesale vehicle auctions that are located across Canada, coast to coast and the employer of choice in the Canadian automotive remarketing industry.

Responsibilities:
 

• Coordinating flow of vehicles through auction services improving days to turn
• Facilitate day to day operations of Mechanical & Frontline shops with rapidly expanding Non auction/buyer smart repairs
• Assessing and quoting needed repairs as well as communicating with customers on a daily basis.
• Sourcing parts and looking up labour times.
• Establishing working relationship with suppliers and vendors.
• Input of parts and labour costs into the Portal. Billing out of work performed with the correct charges and mark ups .
• Managing workload and delegating jobs for technicians and shops workflow.
• Processing pre-sale and post-sale inspections.
• Identifying Arbitration units and sourcing repairs and resolutions.
• Assisting with windshield and key replacements.
• Performs moderately complex clerical and numerical processing activities of a clerical nature including selecting, compiling, verifying and processing data
• Discrepancy investigation and communicating same to appropriate personnel in a timely manner
• Electronically or manually enters moderately complex reports and processes data
• Duties may also include ordering office supplies, sorting and distributing mail, processing materials for courier, faxing documents, photocopying etc.

Required Skills, Knowledge and Experience:
 

• 3 years of Service Advisor experience
• Automotive industry experience with an understanding of automotive parts and product lines
• Excellent interpersonal communication and customer service skills
• Must be well organized, multi-tasker, work well under pressure
• Proficient in Microsoft Office applications
• An understanding of Automotive (repair) knowledge and automotive product lines
• Proficient in Microsoft Office applications Excellent organizational skills
• Flexible schedule required Monday-Saturday