Bilingual Franchise Conversion Specialist (Eastern Canada)

Department: Operations
Reports To: Regional Performance Manager
Direct Reports: No (non-management)
Location: Remote (work from home and travel to client shops)

Who We Are: Simplicity Car Care is one of Canada’s fastest-growing automotive franchise networks with 96 collision centers across the nation. Our vision is to make car care simple and affordable for every vehicle owner in the world. We are equally passionate about creating a better quality-of-life for our franchise partners and providing a best-in-class experience for our customers. Simplicity Car Care strives to make a positive and profound impact within the automotive collision industry. We believe that the Auto Collision Industry is ready for innovation and revitalization. Simplicity’s commitment to the environment, our communities, and our people allows us to be Trailblazers. We want to partner with people who are interested in growing their careers, developing leadership opportunities, and bringing their expertise to an incredibly enthusiastic team.

The Role: We are looking for someone who is ready to take the next step in their Collision Repair Career. The Franchise Conversion Specialist (FCS) is responsible for overseeing the conversion of established Auto Collision Repair Shops to Simplicity Car Care (SCC) Branded Collision Repair Centers. The FCS will work with their Simplicity Regional Performance Manager to ensure a successful and smooth transition for the Franchise. The FCS is responsible to ensure that Shop owners, leadership, and employees are ready to deliver auto repair services through the industry-leading, Simplicity Repair Process (SRP). The FCS will plan, coordinate, operationalize, and trouble-shoot the complete conversion process within 90-days of a franchise partner signing with the Simplicity Car Care Network.

The FCS for Eastern Canada supports shops of varying sizes throughout their region, including bilingual and French-primary language shops. A Simplicity Conversion Process includes ensuring that all shops meet readiness parameters and the installation of and training on SCC software and hardware. The FCS will prepare shop contacts and integration into the SCC Network, readiness checklists, and training on SCC processes and procedures so that each new Franchise reflects SCC Brand Commitment to excellence that customers and insurance partners expect. The FCS is responsible to track the conversion progress through Gantt Charts and maintaining clear communication with Regional Performance Managers about the progress.

The FCS will work remotely from their home office however they will be required to travel throughout Eastern Canada (Ontario, Quebec, and Atlantic provinces) and have an ability to travel 50% of the time. The FCS for Eastern Canada must be bilingual and have proven, professional, French, work experience.

Responsibilities Include:
    • Ensure that each conversion meets the Simplicity Brand Standard in:
o Interior/exterior signage, uniforms, and shop appearance
o Customer Service Standards for email, phone, and communication etiquette
o Big 4 & File Management
o Estimates, Parts Management, and Invoicing
    • Establish and monitor Shop production goals and standards throughout the conversion process
    • Measure quality standards by inspecting both in-process repairs and pre-delivered repairs while the Shop is in the conversion process
    • Guide franchisees for their first 90 days through the on-boarding with onsite and virtual training
    • Provide regular updates on program progress to Regional Performance Manager, ensuring issues and integration ‘problems’ are addressed in a timely and effective manner

Required Education and Experience:
    • 1 – 2 years of Automotive & Collision Repair Experience
    • Proven success in project management – ensuring a full scope delivery from strategy to implementation to evaluation
    • Experience in training and evaluating operational concepts to varying levels of professionals
    • Working knowledge of:
o Audatex and/or Mitchell or similar estimating systems
o Summit Management, Repair and/or Bodyshop Connect Systems
o Google Platforms
    • Proficient with Microsoft 365, including Excel and Gantt Charts
    • Proven leadership experience in a collision repair environment or similar role
    • Valid ‘G’ Class Driver’s license and clean driving abstract
    • I CAR Platinum certification is an asset

What you bring:
    • You like having a plan and following processes with a high-degree of accuracy
    • You can flex your energy levels and work rhythms to meet the demands of different work cycles
    • You believe that success is in the details and you like checking things off your to-do list
    • You can be flexible and responsive to your checklist – prioritizing and problem solving in response to changes in demands
    • You like to bring people along in a program, engaging them through encouragement, motivation and inspiration
    • You can establish credibility in your area of expertise
    • You can communicate effectively both verbally and in writing
    • You are Bilingual French/English – candidates with professional work experience in French will be prioritized

Diversity, Equity & Inclusion:
Simplicity Car Care is committed to Inclusions, Diversity, Equity, and Accessibility. As part of our commitment to inclusivity, diversity, equity and accessibility, our goal is a workforce that reflects the communities we serve. We welcome all qualified applicants to apply including individuals with disabilities, those who identify as Black, Indigenous or persons of colour, members of the 2SLGBTQIA+ community and others. Accommodations are available on request for candidates taking part in all aspects of the selection process.