Automotive Service Advisor

Overview

At Fountain Tire Thunder Bay, we're committed to delivering exceptional customer service and trusted automotive expertise. We're currently looking for an experienced, customer-focused Automotive Service Advisor to join our Thunder Bay team.

This role is ideal for someone with automotive or tire industry experience who thrives in a fast-paced environment and enjoys building long-term customer relationships.

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits:

What is in it for you?
 

• Competitive compensation: $25-$35/hour + performance-based variable pay
• Comprehensive health, dental, and vision benefits
• RRSP program with company matching
• Ongoing training and career development opportunities
• Supportive leadership and team environment
• Full-Time consistent day shifts for improved work-life balance
• Employee discounts on tires, parts, and mechanical services

Primary Responsibilities:
 

• Creating work orders, scheduling appointments, and coordinating workflow with technicians
• Providing accurate quotes and clearly explaining recommended services and products
• Building trust with customers through strong communication and follow-up
• Recommending tires, wheels, and mechanical services based on customer needs
• Processing sales transactions and maintaining accurate customer records
• Supporting inventory and administrative processes
• Maintaining showroom standards and promotional displays
• Participating in safety initiatives and ongoing training programs

What does it take to get on track?
 

• Previous experience in the automotive, tire, or service industry is strongly preferred
• Strong English communication skills, both verbal and written
• Proven ability to provide professional customer service and build customer relationships
• Confidence in explaining products, services, and recommendations to customers
• Strong organizational skills and ability to multitask in a fast-paced environment
• Knowledge of passenger, light truck, and specialty tires and mechanical services is an asset
• Valid driver's license with a satisfactory Driver's Abstract
• Positive attitude, reliability, and team-oriented mindset

At Fountain Tire, you'd have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or online today!

We use automated technology-assisted tools to help streamline our hiring process. These tools operate under strict privacy and fairness standards. Final decisions are always made by our hiring teams.