Automotive Technical Services Manager

TECHNICAL SERVICES MANAGER- British Columbia

Full-Time Salary / Exempt role ; Company car provided by V2X.

We are presently seeking a Technical Services Manager located in British Columbia covering the province of British Columbia. The Technical Services Manager position supports automotive aftermarket parts warranty and training initiatives. The training duties of this position require effective presentation skills to successfully conduct product/technical seminars, and Instructor Led hands on training to the independent automotive aftermarket. Technical aptitude& the ability to present technical informationin frontof a large audienceis essential to this role. The warranty duties of this position entail a sustained high level of customer satisfaction through product inspections, trends analysis and customer support on any defective products. The successful candidate must be highly motivated and able to complete tasks with minimal direction. The ideal candidate will have Dealership or Independent Service Center Technician, Service Consultant, and/or Service Manager experience.

RESPONSIBILITIES:

 

• Conduct technical training.
• Provide technical product support.
• Conduct warranty inspections.
• Conduct field product investigations/reporting.
• Liaise with customer field staff.
• Support customer trade shows.
• Any other duties as required

REQUIREMENTS:

 

• Minimum of 5 years of automotive industry experience.
• Journeyman Automotive Technician with a Valid Class 'A' Automotive Technician License (or Provincial Equivalent) with automotive aftermarket parts experience preferred.
• Extensive working knowledge of automotive systems.
• In-depth knowledge of repair procedures and day-to-day workings of an independent service repair Centre.
• Bachelor's degree or equivalent work-related experience
• Ability to utilize various instructional methods to deliver effective training to groups ranging in size from 3 - 60 participants with preference given to candidates with automotive training experience (all makes, all models)
• Valid ODP Certification license, instructor status is an asset.
• Willingness to work evenings and weekends as required.
• Demonstrated ability to work independent of daily supervision.
• Working knowledge of Microsoft Office - Word, Excel, PowerPoint, Outlook
• Working knowledge of various automotive diagnostic tools- Picoscope, Scan Tools, etc.
• Valid driver's license as driving a vehicle on a daily basis is an essential function of this position.
• Ability to obtain a valid passport and be able to travel to U.S.
• Some overnight travel required.

V2X is committed to building a diverse and inclusive environment in which we recognize and value each other's differences as well as fostering a culture that promotes its core values: Professionalism, Integrity, and Respect. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran.

Travel:

Yes, Overnight Travel 30%