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Customer Service Representative

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3595 Boul de la cote vertu,

SAINT-LAURENT

Job posted on : 2019-04-15
 

Job details

  Offer number : #52464
  Sector : Automotive
  Specialty : Serv. - Call Centre Representative
  Schedule : Day shift
  Job type : Full time
  Salary : To be discussed
  Spoken language(s) : French
  Written language(s) : French

Job description

We are looking for a Customer Service Representative.

Main responsibilities:

    • Offering excellent service by providing a courteous experience and accurate information to all customers in a timely manner and in accordance with the company’s standards;
    • Taking incoming calls and providing customer support (delivery, products’ information and prices, information on special orders, bids, order status, price or quantity deviations, etc.);
    • Working to process all orders placed by fax or the Internet within one hour;
    • Searching for products and order information for customers. Documenting on the electronic records all interactions with customers about orders and requests;
    • Solving customer problems and handling complaints;
    • Managing pending orders, non-stocked products and direct deliveries;
    • Collaborating with other G2S departments to ensure that customers receive excellent service across all points of contact;
    • Participating in the annual inventory;
    • Ensuring ongoing improvement of the overall order management process and customer service experience;
    • Accelerating our customers’ requests’ processing;
    • Performing other tasks requested by management.

Knowledge of the automotive field’s tools is an asset.

Please submit your application via Auto-jobs.ca.

If you have any questions, comments or concerns, please call our Customer Service at (514) 321-2888 Call Now: (514) 321-2888