Customer Service Representative

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3595 Boul de la cote vertu,


Job posted on : 2019-04-15

Job details

  Offer number : #52464
  Sector : Automotive
  Specialty : Serv. - Call Centre Representative
  Schedule : Day shift
  Job type : Full time
  Salary : To be discussed
  Spoken language(s) : French
  Written language(s) : French

Job description

We are looking for a Customer Service Representative.

Main responsibilities:

    • Offering excellent service by providing a courteous experience and accurate information to all customers in a timely manner and in accordance with the company’s standards;
    • Taking incoming calls and providing customer support (delivery, products’ information and prices, information on special orders, bids, order status, price or quantity deviations, etc.);
    • Working to process all orders placed by fax or the Internet within one hour;
    • Searching for products and order information for customers. Documenting on the electronic records all interactions with customers about orders and requests;
    • Solving customer problems and handling complaints;
    • Managing pending orders, non-stocked products and direct deliveries;
    • Collaborating with other G2S departments to ensure that customers receive excellent service across all points of contact;
    • Participating in the annual inventory;
    • Ensuring ongoing improvement of the overall order management process and customer service experience;
    • Accelerating our customers’ requests’ processing;
    • Performing other tasks requested by management.

Knowledge of the automotive field’s tools is an asset.

Please submit your application via

If you have any questions, comments or concerns, please call our Customer Service at (514) 321-2888 Call Now: (514) 321-2888