4105, route 132,

SAINTE-CATHERINE

Job posted on : 2018-10-19
 

Job details

  Offer number : #49743
  Sector : Automotive
  Specialty : Serv. - Service Advisor
  Schedule : Day shift
  Job type : Full time
  Salary : VERY competitive
  Spoken language(s) : French and English
  Written language(s) : French

Job description

Morand Ford Lincoln is looking for a Service Advisor to complement its team.

You will have to:

- Provide courteous and efficient customer service, both over the phone and at the counter;
- Coordinate appointments with the customers according to the workshop’s availability;
- Open and close work orders;
- Communicate with customers to provide any information related to the repairs made, required or recommended;
- Coordinate repairs with the service department’s Shop Foreman;
- Ensure effective management of delays and unforeseen events and follow-up with clients;
- Perform any other related task.

Required profile:

- Knowledge of FORD and LINCOLN brands (an asset);
- Excellent sense of customer service;
- Organization, planning and rigour (essential);
- Good ability to manage multiple files and priorities;
- Excellent speed of adaptation and execution;
- Ability to handle various stressful situations;
- Good knowledge of Serti software (an asset);
- Perfect bilingualism, both oral and written (French and English).

Please submit your application via Auto-jobs.ca.

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