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Fixed Operations Manager

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2000 Boulevard Albiny-Paquette,

MONT-LAURIER

Job posted on : 2018-10-17
 

Job details

  Offer number : #49698
  Sector : Automotive
  Specialty : Serv. - Fixed Operations Manager
  Schedule : Day shift
  Job type : Full time
  Salary : To be discussed
  Spoken language(s) : French, English
  Written language(s) : French, English

Job description

We are looking for a Fixed Operations Manager.

You will report to the General Manager and will be responsible for all after-sales departments. You will have to manage the after-sales services and its human resources’ operations in an efficient and profitable way.

The following tasks will, among other things, be part of the job description:

TASKS - MANAGEMENT:

- Establishing a monthly marketing plan;
- Preparing and managing the various services’ budget;
- Providing, on a monthly and annual basis, objectives relating to the sales and expenses of the departments;
- Take charge of and track the files of customers and / or problematic internal departments;
- Analyze the results of the CSI (client surveys) and, if necessary, take the necessary corrective measures (e.g.: call to the client, follow-up with the Advisor or other);
- Generate sales reports;
- Keep abreast of new equipment and tools and make purchasing recommendations;
- Establish price schedules;
- Attend the management meetings.

TASKS - HUMAN RESOURCES MANAGEMENT:

- Hire and fire employees;
- Ensure full compliance with applicable standards and internal policies;
- Train new employees and provide training for active employees;
- Maintain motivation within the team;
- Encourage teamwork in an environment where customer satisfaction is important;
- Organize and chair team meetings;
- Evaluate the performance of the employees under your responsibility.

TASKS - CUSTOMER SERVICE AND SALES:

- Create and maintain harmonious relationships with customers to build loyalty;
- Implement and supervise a customer satisfaction control system (quality);
- Manage customer complaints on the spot and take the necessary steps to maintain a high customer satisfaction rate;
- Assist Service Advisors in the conclusion of a transaction, if needed;
- Perform other related tasks.

REQUIRED QUALITIES:

- Demonstrate initiative;
- Have the ability to work under pressure;
- Have good professional judgment in order to be able to make good decisions in a timely manner;
- Demonstrate interpersonal skills, dynamism and a good team spirit;
- Be punctual and professional;
- Be methodical and demonstrate rigor in your management;
- Have excellent interpersonal skills;
- Possess a great capacity of adaptation;
- Present yourself professionally.

REQUIREMENTS:

- Have a minimum of 5 years of experience in a similar position;
- Have very good knowledge of ADP software (CDK);
- Have experience in the automotive industry;
- Have good knowledge of Nissan products (an asset).

Please submit your application via Auto-jobs.ca.

Training

- Diploma of Vocational Studies.

If you have any questions, comments or concerns, please call our Customer Service at (514) 321-2888 Call Now: (514) 321-2888