Fleet Systems Support Specialist

Why Windsor?

Forward. Together. - Discover a career that connects purpose with possibility. At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St. Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries. Windsor boasts world class entertainment, state-of-the-art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism. With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do. Come join a team that reflects the city it serves.

Job Title: Fleet Systems Support Specialist
Job Posting Number: 2025-0425
Posting Type: Departmental and External
Posting Period: Tuesday, November 18, 2025, at 8:30 a.m. to Tuesday, November 25, 2025, at 4:30 p.m. 
Department: Transit Windsor
Union: A.T.U. Local 616
Position Status: Regular Full-Time
Job Code: 616024
Grade/Class: 0.14
Number of Positions: 1
Rate of Pay: $31.54 - $42.05
Hours of Work per Week: 40 hours
Shift Work Required: YesDuties and Responsibilities:
Reporting to the Maintenance Manager- Fleet, this position will be responsible for :
 

• Developing, implementing and performing preventative maintenance program for ITS (Intelligent Transportation Systems) and Farebox equipment.
• Providing technical support, including problem identification, investigation and resolution.
• Providing troubleshooting analysis and resolution for standard and complex issues.
• Working to meet inflexible deadlines for implementing new systems or enhancing existing systems with urgent response times.
• Participating in the upgrade, integration, testing, documentation, implementation, maintenance and support of transit systems.
• Receiving and responding to service requests, discussions and resolve issues and/or provide operational information.
• Working with ITS Coordinator to receive training, develop, training materials and strategies, receive current issues, work assignments and priorities.
• Assisting ITS Coordinator with all ITS and Farebox related duties.
• Developing and maintain an inventory of replacement parts for ITS and Farebox equipment, including research and recommendation for components.
• Maintaining a log for equipment repairs.
• Monitoring hardware components and coordinate the replacement of malfunctioning equipment or parts with contractors as required.
• Set up, update and support hardware and firmware on in-vehicle systems designated for use within the Transit fleet.
• Conducting CAD/AVL commissioning on new vehicles upon delivery.
• Coordinating with Transit staff providing in-vehicle system expertise and support; in-vehicle system vendors on trouble shooting, support, replacements and updates; Information Technology department for network, security, software and related hardware.
• Lifting, carrying and installing ITS and Farebox related equipment.
• performing Corporate Health and Safety duties as outlined in the Canada Labour Code Part II.
• Will perform other related duties as required.

Qualifications:

• Must have a post-secondary school community College diploma in Information Technology or Engineering or Ontario Ministry of Education equivalency and a minimum of three years' experience in an Information Technology position supporting hardware, peripherals, applications, telecommunications and networking in a business environment.
• Must hold and maintain a current valid and lawful Class G driver's licence in accordance with the Highway Traffic Act, for the purposes of operating a Transit Windsor vehicle and provide authorization to obtain a driver's abstract as a condition of employment.
• Must have strong problem solving.
• Must be able to effectively prioritize competing and changing issues in a transit environment.
• Must have computer literacy utilizing MS Office software applications.
• Must have the ability to analyze and resolve technical problems.
• Must be able to effectively manage multiple technical initiatives independently, and as part of a team.
• Must have exceptional customer service skills.
• Previous experience in a helpdesk or customer service environment, dealing with end users, and developing and conducting computer training courses will be considered an asset.
• Knowledge of and demonstrated ability in corporate core competencies including customer service, communication, teamwork, accountability, flexibility and adaptability will be considered an asset.
• Demonstrated hands-on experience in telecommunications and networking for vehicle tracking applications, fare collection systems, transit traveller information systems, wireless technologies including WLAN/GPS/GSM/GPRS/HSPA/LTE, and information systems and Interactive Voice Response (IVR) systems considered an asset.
• All submissions should include your qualifications and experience as outlined with attached Resume.

Physical Demands:
A Physical Demands analysis will be completed with the incumbent after approximately six months of occupying the position.
NOTE:
 

• Only those applicants selected for an interview will be acknowledged.
• We offer a smoke-free office environment.
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.
• The Corporation of the City of Windsor is an Equal Opportunity Employer.

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.