Follow-up Agent (BDC)

Trois Diamants Autos is hiring!

We are looking for a BDC Agent to join our sales team!

Duties:

- Be the first virtual contact for customers for leads, SMS and emails (ACTIVIX CRM tool);
- Enter information into our database (CRM) and follow up adequately on the status of potential customers;
- Explain our services virtually and/or over the phone, and gather the information needed to open a file and book an appointment for our sales consultants;
- Follow-up on customers who have visited our showroom.
- Carry out after-sales follow-up to determine customer satisfaction;
- Look for new sales opportunities through our CRM and other sales systems.
- Support the sales management team for new opportunities;
- Carry out any other tasks related to the BDC department.

Requirements:

- Experience in a similar position or related field in customer service;
- Excellent oral and written communication skills in French. High level of English
- Knowledge of customer management tools (Activix a considerable asset);
- Customer service oriented.

We offer:

- An industry-leading compensation package;
- Ongoing training;
- A dynamic team;
- Full-time, permanent employment;
- Compensation to be discussed at interview.

(Expected hours: 40 per week).

Benefits:

- Disability insurance;
- Complementary health insurance;
- Life insurance;
- Paid vacations;
- Employee assistance program;
- Onsite parking.

Send your resume via Auto-jobs.ca.